Shopping Guideご利用ガイド

How to order

Member registration

We recommend you to register as a member at first, so that you can use convenient functions for members.

[Functions for members]
Confirmation and change of customer information
Reference to order history

To make an order

  1. You can add items to the shopping cart with pressing 'Add to Shopping Cart' button.
  2. After you finished choosing items, go to checkout page by clicking the button at the shopping cart page.
  3. You can purchase easily, by entering your information and payment method and so on.

Confirmation mail

After you make an order, we will send you an e-mail to confirm your order.
Check the mail, and if there are any mistakes, please contact us through contact form.
If you contact us on our holidays, we will reply on next day we are open.

shipment completion mail

We will send you an e-mail when we complete the shipment of your order.
Slip number is written on the e-mail so that you can track your delivery.
The shipping service is available only in Japan.

Privacy protection

SSL is available when you register and making an order in this website.
Your personal information (name, address, phone number, e-mail address, etc.) is used only for shipping and follow-up service.
We never provide it for the third party.

Spoofing prevention

To prevent spoofing orders, in some cases, we contact you by telephone. Thank you for your understanding.

About phishing scams

Scams have been increasing which lead customers to faked website by pretending e-mails from real credit companies, banks, and online shops.
We never send e-mails like that, however, in case you receive e-mails pretending our name, please contact us or a consumer affairs center. Never input your credit card information.

Payment method

Bank transfer

After you make an order, we will send you an e-mail to confirm your order.
Check the amount of payment, and transfer to the account below.
After confirming your payment, we will ship your order.
All bank charges must be paid by the customer.

Suruga Bank, Susono Branch Office (#672)
Current Account 0828532
Yasuo Matsui

Cash on delivery

Please pay the driver when the baggages are arrived.
You cannot use credit cards at the arrival.
In case amount of payment is over 300,000 yen, you cannot choose cash on delivery as a payment method.

260 yen will be charged for cash-on-delivery fee, so please pay with commodity price.

Credit card

You can use the cards blow.

  • VISA
  • MasterCard
  • JCB
  • AMEX
  • Diners Club
  • Discover

You can choose number of times to pay.

Delivery

Delivery company

We use Yu-Pack or Chilled Yu-Pack as a delivery service.

Shipping charge

Pay shipping charge with commodity price.

[Shipping charge]
Yu-Pack Chilled Yu-Pack
Hokkaido 1,390 yen 1,740 yen
Tohoku 1,070 yen 1,420 yen
Kanto, Shinetsu, Hokuriku, Tokai (except for Shizuoka Pref.), Kinki 970 yen 1,320 yen
Shizuoka Pref. 900 yen 1,250 yen
Chugoku, Shikoku 1,070 yen 1,420 yen
Kyushu 1,180 yen 1,530 yen
Okinawa 1,510 yen 1,860 yen

Approximate delivery date

After receiving an order, baggages will be arrived in 3 - 7 days at the shortest. In case the stock of products is short, it will takes more days than usual.
For products that need more days to be arrived, we notice it in its item page.

Specified delivery date

You can specify a delivery date while making an order. In case the stock of products is short, we cannot send the baggage at the date you specified. We will contact you in that case.

Specified delivery time

You can choose from the time slots below.

  • In the morning
  • About 12:00 - 14:00
  • About 14:00 - 16:00
  • About 16:00 - 18:00
  • About 18:00 - 20:00
  • About 20:00 - 21:00

Please note that the arrival might be late according to weather and traffic condition.

Notes

We are sorry, the shipping service is available only in Japan.

Returns and exchanges

How to return and exchange items

Be suire that even though we try to reproduce the real colors and figures of items, however, according to your environment and monitors, some differences might be occur.
We don't accept to returns and exchanges generally.
We accept to returns and exchanges on condition that the item is defective or different from the item you ordered.
In that case, contact us within one week after the arrival of items. We will exchange returned items for non-defective items you ordered.
We will defray the costs for returning and resend the items.

Notes

If you return items because of the customers' personal preference, you have to pay the return expense.
Contact us by contact form.

Refunds

We refund the payment in the following cases.

  1. In case we don't have a replacement.
  2. Returns because of the customers' personal preference.

We will transfer to your bank account after the items have arrived.
It takes about two weeks for the procedure.

Others

Other questions

Contact us by contact form.
It may takes time to answer specialized questions, such as questions about each product.

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